Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a man named Jimmy from the Raleigh area who told our team about a remarkable project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She uses a wheelchair to get around and her house was not wheelchair compatible, due in large part to the size of the chair. When Jimmy learned about the issue, he thought about remodeling the Tracy family’s residence to make it entirely wheel-chair compatible. But because of the age of the home, it was going to be a bigger job than he initially planned. Looking for another way, Jimmy opted to try converting the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchen area.

Thrilled to have a working plan, Jimmy began contacting local home service groups, including electricians, building supply companies, and plumbers and everyone said they would be honored to help and provide services and supplies. He asked Service Experts of Raleigh for the heating and AC piece of Kyla’s new mini suite. A couple of Service Experts employees went to the house to find out more about the renovation and were amazed by how bright and friendly Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for Kyla’s new mini suite, but with the help of Lennox and RE Michel, the team at Service Experts was able to hand Kyla’s family an invoice printed with the following:

“We are honored to present you with a full HVAC (heating and air conditioning) system free of charge as long as we can all get hugs.”

The employees at Service Experts of Raleigh were overwhelmed to help provide such an incredible girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. The work isn’t done yet, though. The Tracy family is trying to purchase a wheel-chair friendly automobile to better transport their family. To learn more or to donate to the Tracy’s van, please go to their GoFundMe account.

Contact Us