How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you have probably read about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, see Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the problem and get it up and going again.

Indications of this glitch include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.)

After about 10 minutes of charging, unplug the Nest Thermostat from the USB cable. If the component has turned on while plugged in, power it off and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to finish charging. After an hour of charging, unhook the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Finch Air Conditioning & Heating Inc installed your Nest Thermostat, please give us a call at 281-407-9478 or schedule an appointment online. If your Nest Thermostat was not installed by Finch Air Conditioning & Heating Inc, please contact Nest Support here.

Additionally, do not let this experience worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is actually saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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