Unorganized and unprofessional. We had someone come due an estimate on our AC until because it was leaking into our living room ceiling and the tech said it was a condensation issue. He gave me a quote for $1,700 and told me to call the office to financing options and to set up service. Call to find out about finance and the agent says "which of the 3 quotes did you want?" excuse me? He told me one quote for $1,700 but then apparently also added 2 more quotes for a filter and then a float switch which added another $1,000. I opted to just do the original quote and the float switch so a total of over $2,000. I got the financing approved and they set it up for the next day to come install everything. 2 people come one for Finch AC which is the company I booked but Church services bought them out and also sent a person at the same time. Ok.....weird but whatever. Well they come install the plenum and while here some insulation rains down out of two air vents. Ok no problem their moving around up there a little might of fell through. So I vacuum it up and get back to working from home. An hour later when they turn the AC back on, as soon as the air kicks in, insulations EVERYWHERE! Not just from one vent, not two, from 8 vents! No heads up no nothing just insulations everywhere while I scramble to get my pets out so they don't eat it and clean. It took emptying my Dyson upright 2 times to clean it all up. Not only is it sprinkled everywhere its also clogging the vents so have get the stick vaccum and suck up the vents as well. Then they come get me to sign the document that they finish and I mention the insulations everywhere and they said "oh a little might have got in it when we picked up the parts". a little? NO! a lot! then he says how am I paying. I told him I did the finance got approved and everything that's why they scheduled them to come out. He says on his end it doesn't say I got finance so he then goes to call the office. Comes back 10 minutes later that the office forgot to put in the finance was obtained but all good now so he says "sign here and this is that we completed the work on the plenum". It was suppose to be the plenum and a float switch. So they leave I then have to call the office and confirm and yup they forgot to tell them to also do the float switch so they have to send the workers BACK out for that part. So all together initially they told me one total then when I call for finance there are 3, the workers do not check for insulation falling through or in parts before installing so my house was covered, the office did not put I had financed the parts then they forgot to install a part I had already paid/added to my loan total. I picked Finch AC because of the rave reviews so not sure if it was good before they were bought out by Church Services but it was horrible for me and now I'm worried about the work I got done.
