Commonly Available Job Positions at Finch Air Conditioning & Heating Inc in LaPorte Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, motivates sales, and provides leadership to all personnel and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and confirm complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also completes installation and service on indoor air quality equipment and products, as well, and has the ability to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, complaints, and billing inquiries with the highest level of courtesy and professionalism to resolve customer issues with a same-call resolution. The Customer Service Specialist is also charged with helping with day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using Service Experts radio and pager policies, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also interacts with the customer to verify the customer is aware of scheduled appointments, reply to inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most ideal technicians in accordance with established company guidelines.